Privacy policy

Last updated: 24 August 2026

Aussie Christmas Co. respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit aussiechristmasco.com.au, create an account, make a purchase, contact us, subscribe to marketing communications or otherwise interact with our store.

1. Information We Collect

Depending on how you interact with our store, we may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase history
  • Customer account information
  • Payment and transaction information
  • Communications you send to us
  • Product reviews, ratings or other content you choose to submit
  • Marketing preferences and subscription status

Payment details are processed through our payment providers. We do not generally store complete credit or debit card details ourselves.

2. Information Collected Automatically

When you browse or interact with our website, certain information may be collected automatically through Shopify, cookies, pixels and similar technologies. This may include:

  • IP address
  • Browser and device information
  • Approximate location
  • Pages and products viewed
  • Products added to cart or checkout
  • Referring websites or advertising sources
  • Interactions with emails, advertisements and website features
  • Order, checkout and conversion activity

3. How We Collect Personal Information

We generally collect personal information directly from you when you:

  • Place an order
  • Create or access a customer account
  • Subscribe to email marketing
  • Submit a product review
  • Contact us for support
  • Participate in a promotion or other store activity

We may also receive information through Shopify and the service providers and integrations used to operate our store.

4. How We Use Your Information

We may use personal information to:

  • Process, fulfil and deliver orders
  • Provide order confirmations, shipping updates and other transactional communications
  • Process payments, refunds and cancellations
  • Provide customer service and respond to enquiries
  • Manage customer accounts
  • Request and manage product reviews
  • Send marketing communications where permitted
  • Provide abandoned cart, browse abandonment, back-in-stock and other relevant communications
  • Measure website performance and improve our store
  • Measure the effectiveness of advertising and marketing campaigns
  • Personalise content, advertising and shopping experiences
  • Detect, investigate and prevent fraud, misuse or security incidents
  • Comply with legal, taxation, accounting and regulatory obligations

5. Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services.

Shopify may process personal information on our behalf and may also process certain information in connection with Shopify services such as Shop, Shop Pay, fraud prevention, analytics and Shopify Network Intelligence.

You can learn more about Shopify's privacy practices at:

Shopify Consumer Privacy Policy

6. Payment Providers

We use third-party payment providers to securely process transactions. Depending on the payment method you choose, your information may be shared with providers such as:

  • Shopify Payments
  • PayPal
  • Afterpay
  • Card networks and financial institutions involved in processing your payment

These providers process your information in accordance with their own privacy policies and legal obligations.

7. Shipping and Fulfilment Providers

We may provide relevant order information to suppliers, fulfilment providers and delivery carriers where necessary to process and deliver your order.

This may include your name, delivery address, phone number, email address, ordered products and other information reasonably required to fulfil your purchase.

Our fulfilment services may include Dropshipzone and its associated suppliers and delivery providers.

8. Email Marketing and Customer Communications

We use Klaviyo to manage certain email marketing, customer segmentation and automated communications.

Information shared with or processed through Klaviyo may include your name, email address, order history, products viewed, shopping activity and interactions with emails.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails. Transactional communications relating to an order you have placed may still be sent when necessary.

9. Product Reviews

We use Judge.me to collect and display customer reviews.

If you make a purchase, relevant order and product information may be provided to Judge.me so that we can request a review following fulfilment of your order.

If you submit a review, information you choose to provide may be displayed publicly alongside your review in accordance with the review service settings.

10. Advertising, Analytics and Tracking

We use analytics and advertising technologies to understand how visitors interact with our website, improve our services and measure advertising performance.

These services may include:

  • Meta, including Facebook and Instagram
  • TikTok
  • Shopify analytics and Shopify Network Intelligence
  • Klaviyo onsite tracking

These services may use cookies, pixels, server-side events or similar technologies to collect information about website activity, device information and interactions with advertisements.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies for purposes including:

  • Operating essential website and checkout functions
  • Remembering preferences
  • Maintaining customer sessions and accounts
  • Analytics and performance measurement
  • Advertising and marketing measurement
  • Fraud prevention and security

You can manage certain cookies through your browser settings and, where applicable, through privacy controls made available on our website.

Disabling some cookies may affect the functionality of the website.

12. Sharing Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Shopify
  • Payment processors and financial institutions
  • Suppliers and fulfilment providers
  • Delivery and logistics providers
  • Email and marketing service providers
  • Review platforms
  • Advertising and analytics providers
  • Professional advisers and service providers
  • Government authorities, regulators or law enforcement where required by law

We do not sell personal information in the ordinary meaning of selling customer details for money.

13. Overseas Disclosure and Storage

Some of the service providers we use may process or store personal information outside Australia, including in the United States and other countries in which those providers or their service providers operate.

Where personal information is processed overseas, it may be subject to the laws of the relevant country.

14. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We also rely on reputable service providers that maintain their own technical and organisational security measures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal and taxation obligations, resolve disputes, prevent fraud and enforce agreements.

Information may be deleted, anonymised or retained for longer periods where required or permitted by law.

16. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us at:

Email: info@aussiechristmasco.com.au

We may need to verify your identity before responding to a request.

17. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the email address below and provide enough information for us to investigate the matter.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

18. Marketing Communications

Where you have subscribed to marketing communications, we may send you emails about products, promotions, restocks, offers and other store updates.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional communications that are necessary to process or manage an order.

19. Children's Privacy

Our website and products are not specifically directed at children, and we do not knowingly seek to collect personal information directly from children.

20. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites, and we encourage you to review their privacy policies before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, service providers or legal requirements.

The latest version will be published on this page and identified by the "Last updated" date above.

22. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact:

Aussie Christmas Co.
Email: info@aussiechristmasco.com.au

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