Shipping policy

Shipping Policy

Last updated: 24 August 2026

We offer free standard shipping on eligible orders within Australia. Please review the information below before placing your order, particularly if you are located in a remote or regional area.

1. Processing and Dispatch

Orders are typically processed and dispatched within 2–5 business days.

During peak periods, including promotions and the Christmas season, processing and dispatch may take up to 7 business days.

Orders placed on weekends or public holidays will begin processing from the next business day.

Processing and dispatch time is separate from the delivery time after your order has left the warehouse.

2. Where We Deliver

We currently deliver within Australia only.

We do not currently deliver internationally, to PO Boxes or to parcel lockers.

Some remote, regional and island locations cannot be serviced due to supplier or carrier limitations. Please refer to the Undeliverable Postcodes section below.

3. Estimated Delivery Times

Delivery estimates begin from the date your order is dispatched, not the date the order is placed.

Estimated standard delivery times are:

  • VIC: 1–8 business days
  • SA: 2–9 business days
  • NSW & ACT: 3–10 business days
  • QLD & TAS: 3–11 business days
  • NT & WA: 4–15 business days

These timeframes are estimates only. Delivery may take longer due to the destination, courier network conditions, weather, public holidays, peak-season demand or other circumstances outside our reasonable control.

We recommend ordering early during the Christmas season to allow additional time for processing and delivery.

4. Shipping Costs

Free standard shipping is provided on eligible Australian deliveries.

There is no minimum order value required for free standard shipping.

5. Remote and Restricted Locations

While we deliver to most Australian locations, some remote, regional and island destinations cannot be serviced due to supplier and courier network limitations.

If an order is placed for an address that we are unable to service, we will contact you and cancel and refund the affected order or item.

Please check the Undeliverable Postcodes section below before ordering if you are located in a remote or regional area.

6. Authority to Leave (ATL)

Deliveries may be sent with Authority to Leave (ATL), allowing the courier to leave the parcel in a suitable location at the delivery address when nobody is available to receive it.

If you have specific delivery instructions, you may provide them during checkout. We will pass applicable delivery information to the fulfilment or delivery provider where possible, but we cannot guarantee that every courier will be able to follow special delivery requests.

Courier delivery practices and available delivery options may vary depending on the carrier, product and destination.

7. Delivery Conditions

  • Deliveries are generally made Monday to Friday, excluding public holidays.
  • Products may be dispatched from different locations and an order may arrive in multiple shipments.
  • Different shipments from the same order may arrive on different days.
  • Couriers may leave parcels in a suitable location where Authority to Leave applies.
  • Delivery to apartments, multi-storey buildings or properties with restricted access may be limited to a safe and reasonably accessible delivery point.

8. Delivery Address

Please ensure your name, street address, suburb, state, postcode and phone number are correct before completing checkout.

Contact us as soon as possible if you notice an error in your delivery information.

Once an order has been dispatched, we may be unable to change or redirect the delivery address.

If an incorrect or incomplete address supplied with an order results in a failed delivery, return or redelivery, reasonable additional delivery costs may apply.

9. Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may take some time to appear after dispatch and may not update in real time.

If your order contains multiple shipments, you may receive more than one tracking number.

10. Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible:

Email: info@aussiechristmasco.com.au
Suggested subject: URGENT – ORDER CHANGE – Order #XXXX

We will do our best to accommodate your request if the order has not yet entered fulfilment or been dispatched.

Once an order has been processed for dispatch or shipped, we may be unable to cancel or modify it.

Nothing in this section limits any rights you may have under Australian Consumer Law.

11. Damaged Items

If your order arrives damaged, please contact us as soon as reasonably possible at info@aussiechristmasco.com.au.

To help us investigate and resolve the issue quickly, we may ask for:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A description of the damage

Please retain the product and packaging while we assess the issue.

Your rights in relation to damaged or faulty products are also covered by our Refund Policy and Australian Consumer Law.

12. Missing Deliveries and Lost Parcels

If tracking shows your parcel as delivered but you cannot locate it, please first check:

  • Around the delivery address and any safe locations where a courier may have left the parcel
  • With other members of your household
  • With neighbours or building management where appropriate
  • Any delivery information or photographs provided by the courier

If you still cannot locate the parcel, contact us and we will assist with investigating the delivery.

If tracking has stopped updating or a parcel appears to be significantly delayed, please contact us. We may need to allow the carrier a reasonable period to investigate before a parcel can be confirmed as lost.

If a parcel is confirmed as lost in transit, we will provide an appropriate remedy, which may include replacement or refund depending on the circumstances and product availability.

13. Undeliverable and Returned Orders

A parcel may be returned or become undeliverable due to circumstances including:

  • An incorrect or incomplete delivery address
  • Repeated unsuccessful delivery attempts
  • The recipient refusing delivery
  • The carrier being unable to safely access the delivery location

If this occurs, please contact us so we can determine the available options.

Where a failed delivery or return is caused by incorrect information supplied with the order or another circumstance for which the customer is responsible, reasonable redelivery costs may apply.

14. Undeliverable Postcodes

Due to supplier and carrier network limitations, we are currently unable to deliver certain products to some remote, regional and island locations.

Orders placed for an address we are unable to service will be cancelled and the affected amount fully refunded.

The following postcodes are currently excluded:

0811, 0814, 0821, 0822, 0830, 0837, 0845,
0850, 0851, 0852, 0854, 0861, 0862, 0871,
0872, 0873, 0880, 0886, 2628, 2630, 2795,
2898, 2899, 3709, 4275, 4304, 4306, 4310,
4313, 4340, 4343, 4350, 4352, 4357, 4359,
4361, 4370, 4380, 4403, 4404, 4406, 4407,
4413, 4415, 4416, 4417, 4419, 4423, 4424,
4428, 4454, 4455, 4467, 4468, 4470, 4474,
4477, 4478, 4479, 4481, 4486, 4487, 4492,
4493, 4496, 4566, 4580, 4605, 4606, 4610,
4611, 4612, 4613, 4625, 4630, 4650, 4660,
4671, 4676, 4699, 4702, 4703, 4705, 4714,
4719, 4721, 4726, 4732, 4741, 4751, 4757,
4798, 4800, 4806, 4807, 4816, 4819, 4822,
4823, 4824, 4825, 4829, 4830, 4849, 4850,
4854, 4855, 4856, 4859, 4860, 4861, 4865,
4871, 4872, 4873, 4874, 4875, 4876, 4880,
4883, 4884, 4885, 4886, 4887, 4888, 4892,
4895, 5223, 5310, 5410, 5690, 6220, 6221,
6225, 6231, 6236, 6239, 6258, 6260, 6262,
6271, 6275, 6302, 6304, 6306, 6311, 6312,
6315, 6316, 6317, 6328, 6330, 6332, 6333,
6338, 6348, 6352, 6355, 6356, 6359, 6367,
6383, 6397, 6401, 6410, 6412, 6423, 6424,
6437, 6446, 6450, 6461, 6472, 6475, 6479,
6485, 6503, 6506, 6509, 6515, 6519, 6522,
6525, 6531, 6532, 6535, 6562, 6566, 6568,
6572, 6575, 6603, 6605, 6630, 6635, 6638,
6642, 6646, 6705, 6707, 6714, 6718, 6725,
6753, 6758, 6760, 6770, 6798, 7054, 7109,
7116, 7120, 7140, 7170, 7172, 7175, 7211,
7213, 7215, 7255, 7256, 7304, 7315, 7330

Delivery availability can change as supplier and courier networks change. If you are unsure whether we can deliver to your location, please contact us before ordering.

15. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

16. Contact Us

If you have any questions about shipping or delivery, please contact:

Aussie Christmas Co.
Email: info@aussiechristmasco.com.au

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