Terms of service
Last updated: 24 August 2026
This website is operated by Aussie Christmas Co. Throughout these Terms, the terms “we”, “us” and “our” refer to Aussie Christmas Co.
These Terms of Service apply when you access or use our website, create a customer account, purchase products from us or otherwise use our services. These Terms should be read together with our Privacy Policy, Shipping Policy and Refund Policy.
Our online store is hosted by Shopify, which provides the ecommerce platform we use to offer our products for sale.
1. Using Our Website
You must use our website and services lawfully and must not use them in a way that could damage, disrupt or interfere with our website, systems or other users.
You must not knowingly transmit viruses, malicious code or other harmful material through our website.
We may restrict or terminate access to our website where reasonably necessary to protect our store, customers, systems or legal rights.
2. Products and Product Information
We aim to provide accurate descriptions, specifications, images, availability information and pricing for the products displayed on our website.
Product colours and appearance may vary slightly depending on lighting, photography, screen settings and manufacturing variations.
Please review product descriptions, measurements, specifications and other information carefully before purchasing to ensure the product is suitable for your requirements.
Products may be available in limited quantities and may be discontinued or become unavailable without notice.
3. Pricing
Prices are displayed in Australian dollars (AUD) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where permitted by law or where an obvious pricing or system error needs to be addressed.
If we identify a significant pricing or product-information error affecting an order, we may contact you before fulfilment to explain the issue and provide appropriate options, which may include proceeding at the correct price or cancelling the affected item or order and providing a refund.
4. Orders
When you place an order, you are responsible for providing accurate and complete contact, billing and delivery information.
Submitting an order does not necessarily guarantee that all products will remain available. Products may occasionally become unavailable due to inventory changes, supplier availability, system errors or other circumstances outside our reasonable control.
We may refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- There is an obvious pricing, product or system error
- Payment cannot be authorised or verified
- We reasonably suspect fraud or unauthorised activity
- We cannot deliver the order to the supplied address
- The order breaches these Terms or applicable law
If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled amount.
5. Product Availability
Our product range is seasonal and stock availability may change quickly.
Inventory information is updated regularly, but in some circumstances a product may become unavailable after an order is placed.
If we are unable to supply an ordered product, we will contact you and provide an appropriate solution, which may include a refund for the unavailable product.
6. Shipping and Delivery
Orders are delivered in accordance with our Shipping Policy.
Delivery estimates are estimates only and may be affected by carrier delays, peak periods, weather, delivery location and other circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address and any information reasonably required to complete delivery.
Some products may be dispatched separately and an order containing multiple products may arrive in more than one shipment.
Nothing in this section limits any rights you may have under Australian Consumer Law.
7. Returns, Refunds and Consumer Guarantees
Returns, refunds and other remedies are handled in accordance with our Refund Policy and Australian Consumer Law.
Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.
8. Payments
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers such as Shopify Payments, PayPal and Afterpay. Your use of those payment services may also be subject to the provider's applicable terms and privacy practices.
We do not generally receive or store your complete credit or debit card details.
9. Customer Accounts
You may have the option to create or access a customer account.
You are responsible for maintaining the security of your account and for ensuring the information associated with your account is accurate.
Please contact us if you believe your account has been accessed or used without authorisation.
10. Promotions and Discount Codes
From time to time, we may offer promotions, discounts or discount codes.
Any specific conditions displayed with a promotion form part of that offer. Promotions may have expiry dates, product exclusions, minimum-spend requirements or other reasonable conditions.
Unless otherwise stated, discount codes cannot be exchanged for cash.
11. Reviews and User Content
If you submit a product review, feedback, image, comment or other content to us, you confirm that you have the right to submit that content and that it does not infringe another person's rights or contain unlawful, misleading, defamatory or harmful material.
You grant us a non-exclusive right to display, reproduce and use content you voluntarily submit in connection with our store, products and marketing, subject to applicable law and our Privacy Policy.
We may moderate or remove content where reasonably necessary, including content that is unlawful, abusive, spam, unrelated to the product or otherwise inappropriate.
12. Intellectual Property
Unless otherwise stated, the website and its original content, branding, graphics, layout and other materials are owned by or licensed to Aussie Christmas Co.
You must not reproduce, distribute, commercially exploit or substantially copy our website content without permission, except where permitted by law.
13. Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment providers, delivery services, review platforms, social networks and other technology providers.
Third-party websites and services operate under their own terms and privacy practices. We are not responsible for the content or operation of third-party websites that we do not control.
14. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or modify parts of the website for maintenance, security, upgrades or other reasonable operational purposes.
15. Liability
To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control or for losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability, consumer guarantees, rights or remedies that cannot legally be excluded or limited under Australian Consumer Law or other applicable legislation.
16. Prohibited Uses
You must not use our website or services:
- For an unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe intellectual property or other legal rights
- To transmit malicious or harmful code
- To attempt unauthorised access to our website or systems
- To collect or misuse another person's personal information
- To interfere with the security or operation of the website
17. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
18. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the extent necessary, while the remaining provisions will continue to apply.
19. Governing Law
These Terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws.
Nothing in these Terms is intended to restrict any right you may have to bring a claim or exercise a legal right in another jurisdiction where applicable law permits you to do so.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services or legal requirements.
The version that applies to a purchase will generally be the version in effect when the relevant order is placed, unless a change is required by law.
The current version will be published on this page with an updated revision date.
21. Contact Us
If you have any questions about these Terms of Service, please contact:
Aussie Christmas Co.
Email: info@aussiechristmasco.com.au
```